Production Criteria

Production Times

Turnaround time on most jobs is 24 to 48 hours. All work will be ready for pick up "end-of-day" on the due date unless other arrangements have been discussed. Work requested in less than 24 hours may be subject to additional charges. Turnaround times are based on "reasonable" quantities and production schedules. Larger jobs may take longer but the job will be done by the agreed upon deadline.

Payment Terms

All orders are COD unless prior credit arrangements have been made. Company accounts may be established with an approved credit application. Credit terms are 15/30 days net. Finance chargers will be applied to overdue accounts. Accounts exceeding 45 days will be placed on a COD basis. Visa, Master Card and Debit are accepted.

File Support

We offer technical support setting up files. Don't hesitate to contact us with any questions concerning software applications and file formatting.

We make every effort to review your files for potential problems prior to printing, but cannot be held responsible for files we do not create. The list of supported file types can be found on the File Upload page. Depending on file type; please convert all fonts to outlines and/or attach fonts and all linked files when uploading. Please use our FTP site for uploading large data files, and call us if you need assistance.

Upload File

Remember: the better the file we start with the better the final product.

Deadlines

Orders are subject to output time constraints. We make every effort to complete work on tight deadlines. We do our best to always complete jobs by the agreed upon time and date. We stay in communication with you throughout the process, if an issue arise along the way, you will be made aware of any delays in advance.

Proofs

We assume no responsibility for output discrepancies in files submitted without proofs. Because of variations in monitors, inks, film, imaging equipment and processing, "color critical" files require a test image. We assume no responsibility for undesirable color output if no color test is requested.

Copyrights & Trademarks

Reproduction in any form, of copyrighted materials without prior permission of the originator, is illegal. It is the responsibility of the client to obtain such permission. We are in no way responsible for obtaining permission and assume the client has obtained prior permission before work is submitted.

Delivery

Free pick-up and delivery is available for most jobs dependent on delivery location and a minimum order required.

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